Service, Satisfaction and Climate

Service, Satisfaction and Climate

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Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a maja positive climate for service within an organization and the organizationa#39;s solicitation of and responsiveness to customer opinion. It might be assumed that ELTCs solicit student feedback as a matter of course, but information on the quality, anbsp;...

Title:Service, Satisfaction and Climate
Author:John Walker
Publisher:BRILL - 2010


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