This text aims to promote service awareness in South Africa. It is intended for anyone in business, for people in the public sector and for consumers, who should benefit by gaining greater insight into and appreciation of the elements of good service.... for the profit goal. They choose to cut costs for a number of reasons. ... Then there are executives who use companies as stepping stones to achieving personal career goals. Secondly, the ... But Forda#39;s focus shifted from market needs to manufacturing efficiency, that is from a customer focus to a cost focus. He ignored theanbsp;...
|Title||:||Service, Please, South Africa!|
|Publisher||:||Juta and Company Ltd - 1995|