fact that organizations jump onto the ITIL bandwagon with unrealistic expectations and unclear goals. Here are a ... Ita#39;s best to implement service management improvements with clearly defined phases and milestones a and not bite off more than you can chew. ... The first book in the ITIL V3 library is Services Strategy.
|Title||:||Service Management For Dummies|
|Author||:||Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper|
|Publisher||:||John Wiley & Sons - 2009-05-11|