Service Management For Dummies

Service Management For Dummies

4.11 - 1251 ratings - Source

fact that organizations jump onto the ITIL bandwagon with unrealistic expectations and unclear goals. Here are a ... Ita#39;s best to implement service management improvements with clearly defined phases and milestones a€” and not bite off more than you can chew. ... The first book in the ITIL V3 library is Services Strategy.

Title:Service Management For Dummies
Author:Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper
Publisher:John Wiley & Sons - 2009-05-11


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