Service Design and Delivery

Service Design and Delivery

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This inclusive overview of the increasingly important role played by the service industry focuses on the development of the various processes employed by service organizations as well as exploring the links between service management and products.7th edition, John Wiley and Sons (first print by Barnes, 1937), New York Bendoly E, Donohue K, Schultz K (2006) Behavior ... New Technology, Work and Employment, 12(2):123a€“35 Fitzsimmons J, Fitzsimmons M (2005) Service Management:anbsp;...

Title:Service Design and Delivery
Author:Mairi Macintyre, Glenn Parry, Jannis Angelis
Publisher:Springer Science & Business Media - 2011-04-02


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