Service Delivery

Service Delivery

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This book is one of a series issued as part of the updated IT Infrastructure Library that documents industry best practice for the support and delivery of IT services. Although this book can be read in isolation it is recommended that it be used in conjunction with the other IT Infrastructure Library books. Service management is a generic concept and the guidance in the new IT Infrastructure Library books is applicable generically. The guidance is also scaleable, applicable to both small and large organisations. It applies to distributed and centralised systems, whether in-house or supplied by third parties. It is neither bureaucratic nor unwieldly if implemented sensibly and in full recognition of the business needs of the organisation.Edinburgh EH 3 9AZ 0870 606 5566 Fax 0870 606 5588 TSO Accredited Agents {see Yellow Pages) and through good booksellers For ... 000 4999 This document has been produced using procedures conforming to BS 5750 Part 1: 1987; ISO 9001: 1987 Published for Office ... as PDF downloads from .uk/ITIL The managersa#39; set The complimentary guidance set Environmental management, anbsp;...

Title:Service Delivery
Author:Great Britain. Office of Government Commerce
Publisher:The Stationery Office - 2001-01-01


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