Internationally renowned experts assess the role of retail work in modern industrial economies in Retail Work. Chapters are arranged thematically to capture four aspects of retail work: the nature of work and the shop floor; work across the supply chain and the wider productive system; the skills used in retailing; and workers as a collectivity.Inadditionto retail training, the employers also notedthat theywould train workers and services they provided inthe highend ... In addition to product knowledge another owner noted that a#39;the customer service/people skills is an ongoing process.
|Author||:||Irena Grugulis, Ödül Bozkurt|
|Publisher||:||Palgrave Macmillan - 2011-03-15|