Recruiting and Retaining Call Center Employees

Recruiting and Retaining Call Center Employees

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Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by improving the training, recruiting, and evaluating your call center employee programs. Use the included case studies to see best practices and manage the ROI of your call center programs.All sales associates held the same job grade regardless of tenure or quality of service, whether basic or excellent. ... When an inbound call came through the system and the computer telephony interface, the customera#39;s contact and pastanbsp;...

Title:Recruiting and Retaining Call Center Employees
Author:Natalie Petouhoff
Publisher:American Society for Training and Development - 2006-01-01


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