qThis book gives both scientists and practical experts an insight into the many different facets of IT service quality managementq--Provided by publisher.IT Infrastructure Library (ITIL) The ITIL framework is a source of best practices in IT service management. ITILisused worldwide by ... One important issue of the ITIL Version 3 is a glossary of standard terms and definitions. It emphasizes the ... General structure of the ITIL V3 framework (source: (OGC, 2007b) processes.
|Title||:||Quality Management for IT Services: Perspectives on Business and Process Performance|
|Publisher||:||IGI Global - 2010-09-30|