Quality Management

Quality Management

4.11 - 1251 ratings - Source

Freedom from faults speaks for itself, the product or service must be delivered to the customer as specified. ... is easy (or ideally elegant) to use, and is associated with a brand which has high value for the customer will score highly on this element. ... For example, the Apple iPhone 4 saw no dip in popularity, despite issues with reception and signal strength when initially launched (PCWorld.com, 2010).

Title:Quality Management
Author:Graeme Knowles
Publisher:Bookboon -


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