Quality Assurance Management

Quality Assurance Management

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Customer care means dedication to the customer. It requires a committed investment in time, money and effort if it is to achieve success. Customer care is, in short, quality. Guidelines for Services is the title of a supplement to ISO 9004, givenanbsp;...

Title:Quality Assurance Management
Author:Michael J. Fox
Publisher:Springer - 2013-11-27


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