This volume is a valuable resource of research papers and applications presented at the Qualitative and Quantitative Methods in Libraries International Conference QQML2009, on the methodological tools used in library and information science. It provides the reader with a better understanding and holistic view on the subject and contains a plethora of invaluable methodologies and applications to a variety of information and library science. Qualitative and Quantitative Methods in Libraries will be suitable to students as a textbook, as well as to scientists and professionals.Zeithaml, Parasuraman and Berry (1990) developed the Gap Analysis Model ( Figure 1), based on substantial research amongst ... Figure 1: Gap Analysis Model: Factors affecting service quality Gaps model of service delivery (Zeithaml, Bitneranbsp;...
|Title||:||Qualitative and Quantitative Methods in Libraries|
|Author||:||Anthi Katsirikou, Christos H. Skiadas|
|Publisher||:||World Scientific - 2010|