The program planning process is made up of four key elements: program organization planning, schedule planning, cost planning, and performance planning. The key to understanding and quantifying programs is coming to the realization that program progress is both sequential at the micro-level and nonlinear at the macro-level. The four primary phases of the management process, planning execution, analysis, and adjustment may be performed at the same time because different activities within the program advance at varying rates. Also provided are several tools to help process evaluation, including sample questionnaires, a research observation form, and data mapping instruments.Center. and. Customer. Service. Listening to the Voice of the Customer, Jon Anton. Wake Up Your Call Center, Rosanne Da#39;Ausillio. Data warehousing and customer relationship Getting the best from your call center associates. accounting. $39.95 ... $35.00 Inbound Customer CallCenter Design, Jon Anton. How-to onanbsp;...
|Author||:||Mitchell L. Springer|
|Publisher||:||Purdue University Press - 1998|