qA brand new collection of essential insights for your business and career from world-renowned expertsnow in a convenient e-format, at a great price!q Actionable lessons from a century of extraordinary businesses[from Ford to NetFlix, Wal-Mart to Zappos What you can learn from the world's greatest businesses: from legendary startups to extraordinary turnarounds! Crucial takeaways from the experiences of McDonald's, Home Depot, Zappos, Wal-Mart, Oprah (Harpo), Ford, NetFlix, UPS, Lego, Intuit, and many others. qFrom world-renowned business profilers New Word City and Nancy F. Koehn.q Included in this collection: qHow McDonald's Got Its Groove Backq (New Word City) qUndoing Home Depot's Demolitionq (New Word City) qHow Zappos Shoes In Successq (New Word City) qSam Walton's Wayq (New Word City) qOprah (Brand) Renewq (Nancy F. Koehn) qHenry Ford's Wayq (New Word City) qHow UPS Delivers Again and Againq (New Word City) qHow Netflix Produces Happy Endingsq (New Word City) qHow JetBlue Got Its Wings Backq (New Word City) qBill Walsh's Winning Waysq (New Word City) qHow Kraft Crafted a Comebackq (New Word City) qRay Kroc's Wayq (New Word City) qHow Lego Built a Comebackq (New Word City) qHow Intuit Turned Feedback into a Comebackq (New Word City)aThese are the metrics that can bring huge awareness around the customer experience, a Roberts said. The team ... Spread across the Home Depot system, that would mean 4, 000 extra hours weekly of customer-service activitiesa equivalent to the work of roughly 100 employees. Aprons on the Floor ... Each member received an Aprons on the Floor badge and a $100 gift card from American Express.
|Title||:||Profiles of Remarkable Businesses (Collection)|
|Author||:||Press Delivers Ft Press Delivers|
|Publisher||:||FT Press - 2010-06-29|