Comprehensive in scope, this book integrates three major approaches to process redesign--benchmarking, continuous improvement, and reengineering--showing how to combine the three for maximum effectiveness. Numerous examples from different industries demonstrate concepts and techniques in action and illustrate common mistakes. Illustrated.See Flowcharts Durability.product quality and, 120 E Effectiveness, defined, 7 Effectiveness measures defined. ... 141 Focus groups, pros and cons of customer , 1 83 Ford Motor Co., 18-19, 25, 29 Fuji-Xerox, 210 Functional flowchart, 140 G G ravin, David, ... 45 planning and evaluation, 44-45 progress indicators for improving, 46 I Imperial Oil, Ltd., 25 Implementation steps action, 247-5 1 Best Practicesanbsp;...
|Author||:||Arthur R. Tenner|
|Publisher||:||Prentice Hall - 1997|