Argues that information technology and human resource management are key factors in improving business processes and shows how managers can implement innovative processes in their organizations... developing new (and presumably innovative) processes and in using information technology to do so.10 Clearly, businesses in all parts of ... as convenient escape mechanisms for managers avoiding the struggle of radically upgrading their organizationsa#39; performance. ... Even companies making major commitments to the total quality management concept, including Ford, 12 Xerox, and General Motorsanbsp;...
|Author||:||Thomas H. Davenport|
|Publisher||:||Harvard Business Press - 2013-12-30|