Practical Knowledge Engineering

Practical Knowledge Engineering

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This book provides knowledge engineers with practical methods for initiating, designing, building, managing, and demonstrating successful commercial expert systems. It is a record of what actually works (and does not work) in the construction of expert systems, drawn from the author's decade of experience in building expert systems in all major areas of application for American, European, and Japanese organizations. The book features: * knowledge engineering programming techniques * useful skills for demonstrating expert systems * practical costing and metrics * guidelines for using knowledge representation techniques * solutions to common difficulties in design and implementationAt the same time, the chief operations officer (COO) of a U.S.-based multinational financial services corporation sets out to ... department head and requests a demonstration or slide presentation describing the Customer Service expert system.

Title:Practical Knowledge Engineering
Author:Richard Kelly
Publisher:Elsevier - 2014-06-28


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