Presents seven hundred phrases intended to convey courtesy, warmth, and assurance that can be used in fifty different scenarios of dealing with challenging customers and fixing employee-caused problems.His goal is to fit the best appliance for each customer based on their needs. Employee: aGood afternoon. My name is Zach. How can Ihelp you?a (welcome) Impulsive Customer: aHi Zach, I saw the ad in the paper for the washer and dryer youanbsp;...
|Title||:||Powerful Phrases for Effective Customer Service|
|Publisher||:||AMACOM Div American Mgmt Assn - 2012|