Your business - large or small, profit or not-for-profit, government or private - will benefit from the techniques found in Performance Improvement: Making it Happen. It offers a comprehensive, practical approach to diagnostic performance problems and their causes. More importantly, it gives you the tools and methods for achieving major performance improvement in individuals, teams, and organizations.Later talk more about the organization and what you want. q Use many aquot;open endedaquot; questions, especially early in the ... Example: aquot;What do you believe are characteristics of effective customer service in a retailing environment like ours?
|Author||:||Darryl D. Enos|
|Publisher||:||CRC Press - 2000-03-29|