Perfect Phrases for Customer Service, Second Edition

Perfect Phrases for Customer Service, Second Edition

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: qThe customer is always right.q But leta€™s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customersMany require follow-ups or additional communication. For example, if you dona#39;t have an answer to a customera#39;s question, you might find the answer and call the customer back within a few minutes. Proper follow-up tells the customer he or she anbsp;...

Title:Perfect Phrases for Customer Service, Second Edition
Author:Robert Bacal
Publisher:McGraw Hill Professional - 2010-12-03


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