Pay Attention!

Pay Attention!

4.11 - 1251 ratings - Source

Their tendency is to believe that service representativesa#39; promises aim primarily at getting the customer off the phone or ... a negative review, customers would rather hear straight talk or bad news than be told lies or misleading information.

Title:Pay Attention!
Author:Ann Thomas, Jill Applegate
Publisher:John Wiley & Sons - 2010-04-15


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