This synthesis documents current requirements for being a paratransit manager and actual experiences of current paratransit managers in their positions. Transit mangers, policy makers, educators, trainers, human resource directors, and stakeholders, as well as current and future paratransit professionals, will find the results valuable in determining action steps needed to enhance the profession and paratransit service delivery. In addition, it offers information from general managers, chief operating officers, and paratransit advisory committees about college degrees desired and guidance offered aspiring paratransit managers. Technology proficiency and knowledge of the Americans with Disabilities Act were identified as the most needed skills. College educations were recommended by a majority of the professionals, with business management identified as the most desirable area of study; however, aside from this, successes in the field were attributed to specifics such as ethics, customer relations, communications, management and supervision, and sensitivity.Aspiring managers were advised to strive for the best service with a smile and act as a acoacha to your staff to build a winning team. Respondents ... Good customer service skills and sensitivity were mentioned numerous times in the comments.
|Title||:||Paratransit Manager's Skills, Qualifications, and Needs|
|Author||:||John F. Potts, Maxine A. Marshall|
|Publisher||:||Transportation Research Board - 2007|