Outsourcing and Customer Satisfaction

Outsourcing and Customer Satisfaction

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... States and their overseas service providers in understanding and managing customer satisfaction more effectively, ... In the quantitative study, data was collected using e-mail survey questionnaires containing Likert-type scale items thatanbsp;...

Title:Outsourcing and Customer Satisfaction
Author:Vellore K. Sunder
Publisher:Xlibris Corporation - 2011-03-21


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