Looking at service industries from the cost and quality management viewpoint, Bassett argues that to achieve effective service delivery, companies must move from high-volume, long-run output to low-volume and short-runs operations. He maintains that despite the inevitability of suboptimized plan and equipment utilization, inefficiencies are not inherent. His book outlines a vision of short-run operations based on proven principles of management and organization science, and provides service industry management with a blueprint for successful competition.A useful model for service pricing is available in a widely used system for pricing auto repair and similar basic maintenance services. By legislation in many cases, though it could often just as easily enough be voluntary, the repairer is requiredanbsp;...
|Title||:||Operations Management for Service Industries|
|Publisher||:||Greenwood Publishing Group - 1992-01-01|