Operations and Supply Chain Management for the 21st Century

Operations and Supply Chain Management for the 21st Century

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Boyer/Vermaa€™s breakthrough text meets todaya€™s student and instructora€™s needs and redefines the marketplace. Their text is briefer than most, taking all of the vital core concepts and building upon them with current and fresh examples. The authors understand the importance of striking a balance by creating a book that does an even better job at covering the core concepts while also providing customers with a new product that fully addresses and approaches this course area from todaya€™s teaching and learning perspectives and actual business practices. The three unifying themes throughout the book are Strategy, Global Supply Chain, and Service Operations. Strategy will serve as an overarching framework and will be used in each chapter to present students with an alternative approach to specific challenges. The authors uses examples from non-US companies and/or organizations in each chapter to incorporate Service Operations in the book. They also show that even some of the largest manufacturing companies today have extensive service activities such as customer support and product development. The Global Supply Chain theme will allow students to see how products move through different companies and countries with Boyer/Vermaa€™s use of real world examples throughout his text. In addition the robust Cnow course allows instructors and students to go beyond the printed text to get the most from this exciting operations management program. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.0 Customer involvement the degree to which customers are involved in shaping the end service/product that they ... SERVICE-PROCESS MATRIX Service- oriented businesses have some fundamental similarities with manufacturing, but theyanbsp;...

Title:Operations and Supply Chain Management for the 21st Century
Author:Ken Boyer, Rohit Verma
Publisher:Cengage Learning - 2009-01-29


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