Operational Support and Analysis

Operational Support and Analysis

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This user-friendly book aims to assist candidates pass the ITILAr OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance based on real life. Exam candidates no longer have to rely just on their memory and revision, but are able to draw on their understanding of the material and thereby significantly increase their chance of success in both the examination and the adoption of the principles in their professional life. An ITILAr Licensed Product.A Guide for Itil(r) V3 Exam Candidates John Sansbury ... 30, 35, 36, 46, 53, 54 Information Management and, 52 interfaces, 14, 46, 52, 53, 54, 132a€“133 metrics, 53 objectives, ... 10.1 purpose, 45 reactive, 14, 46, 54 Release and Deployment Management interface, 52 Risks, 54 scope, 46 Service Level Management interface, anbsp;...

Title:Operational Support and Analysis
Author:John Sansbury
Publisher:BCS, The Chartered Institute - 2011-01-04


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