The Intuit person is not there to make the problems go away for that customer, as a traditional customer service representative might do. ... One Intuit insight was that customers had to make many laborious entries from their credit card statements into Quicken, its checkbook program, ... The Geek Squad plays an important role in Best Buya#39;s struggle against competitors, including behemoths like Walmart.
|Title||:||Open Services Innovation|
|Publisher||:||John Wiley & Sons - 2010-12-07|