On Becoming Exceptional

On Becoming Exceptional

4.11 - 1251 ratings - Source

SSM Health Carea#39;s Journey to Baldrige and Beyond Sister Mary Jean Ryan ... Whenever I saw this on a passport during my site visits, I would ask the employee , aquot;What does a#39;morea#39; mean? How will you know when youa#39;ve smiled more? ... Department managers use a variety of methodologies to determine what matters most to patients and other customers, and they set department goals ... We must do everything humanly possible to ease their pain and respond to their concerns.

Title:On Becoming Exceptional
Author:Sister Mary Jean Ryan
Publisher:ASQ Quality Press - 2007


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