Many business functions have been significantly improved through the use of a variety of quality techniques, but for the most part office and administrative functions have not kept pace. Most companies find it difficult to reduce costs in the office without noticeable sacrifices in performance. Some progressive companies are seeing improvements in their office environments through the use of Office Kaizeno, which emphasizes making continuous improvements over the long haul. Office Kaizen: Transforming Office Operations Into a Strategic Competitive Advantage presents a unified, consistent approach that enables businesses to establish a strategic competitive advantage by significantly improving the efficiency, quality and productivity of their office and administrative processes. Office Kaizen is the most complete and practical guide to continuous improvement in a service environment I have seen. - Neil Novich Chairman and CEO Ryerson Tull, Inc. Finally a book that recognizes the need to get off the factory floor and improve the operations of the rest of the organization. Office Kaizen provides the foundation for continuous improvement for the entire organization. - G. Thomas Marsh President and General Manager, Astronautics Operations Lockheed Martin Space Systems Company.Instead of costs, management must demand that metrics be generated from cause-and-effect diagrams that identify the ... While most managers may not be focused on surface waste (or even be aware of it as a strategic issue), they do know ... This customer desires the best product or service for their purpose at the best price (determined by lifecycle or one-time usage, frequency of purchase, and so on).
|Publisher||:||ASQ Quality Press - 2003|