reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable qmapsq of decision-making criteria.The skills required of a good support engineer are in great demand in other technical and customer service arenas. ... The manual should also contain contact information for various departments, the locations of important rooms and siteanbsp;...
|Title||:||Microsoft Sourcebook for the Help Desk|