Managing Welfare Reform in New York City

Managing Welfare Reform in New York City

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Welfare reform was a spectacular success in New York under Mayor Rudolph Giuliani, and surprising because of the city's history of liberal social programs and its huge, entrenched welfare system. The city reduced the number of people on welfare dramatically from 1, 120, 000 to 460, 000. How did it achieve such success in this unlikely setting? It changed the organizational culture, insisted on 'work first, ' adopted information technology, protected against fraud, and contracted for job placementSleek, new office furnishings replaced the dreary decor of khaki-colored, surplus- World-War-II filing cabinets and the like. ... Such terms as aquot;welfare officeaquot; and aquot; income maintenanceaquot; connote a reliance on benefits. ... Therefore Income Support Centers became Job Centers and caseworkers were renamed Employment Specialists to emphasize the focus on helping clients prepare for and find jobs.

Title:Managing Welfare Reform in New York City
Author:Emanuel S. Savas
Publisher:Rowman & Littlefield - 2005-01-01


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