The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.It became apparent that there are some important convergences in tourism and hospitality research, particularly as it relates to the study of service management in these still new and still rapidly developing sectors. In this book, the editors haveanbsp;...
|Title||:||Managing Tourism and Hospitality Services|
|Author||:||B. Prideaux, Gianna Moscardo, Eric Laws|
|Publisher||:||CABI - 2006-09-14|