This title present practical ideas for action and in-depth examples of what training departments that range in size from one part-time employee to five full-time people can accomplish. Representing a wide range of industries, you'll understand the challenges and opportunities for small training departments.A company called Sheshunoff, in Austin, Texas, for example, offers a Model Teller Training Manual with a computer disk that allows users to ... Sheshunoff recently came out with the same type of manual for customer service representatives.
|Title||:||Managing the Small Training Staff|
|Author||:||Carol Prescott McCoy|
|Publisher||:||American Society for Training and Development - 1998|