Managing Services

Managing Services

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The book is a collection of perspectives on service and service management written by leading researchers in the field. It considers the range and importance of services, the challenges of managing services and recent contemporary innovations in services and service management.Table 2.1(b) Classification and definition of service(s) as a core sector/economic activity Miozzo and Soete (2001) a€c Supplier ... Second, those services directed at peoplea#39;s minds, for example, education, broadcasting, information services, theatres, and museums. ... transportation, industrial equipment repair and maintenance, laundry and dry cleaning, landscaping and lawn care, and veterinary care.

Title:Managing Services
Author:Kathryn Haynes, Irena Grugulis
Publisher:Oxford University Press - 2013-11


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