Managing Quality Fads : How American Business Learned to Play the Quality Game

Managing Quality Fads : How American Business Learned to Play the Quality Game

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Can managers learn from fads? That is the question Robert Cole addresses in this insightful book about the various factors supporting and inhibiting organizational learning. A longtime student of the Japanese and American quality movements, Cole focuses on the response of American industry to the challenge posed in the early 1980s by high quality goods from Japan. While most American managers view this challenge as slowly but successfully met, many academics see the quality movement that emerged from it as just another fad. In seeking to reconcile these two views, Cole explores the reasons behind American industry's slow response to Japanese quality, arguing that a variety of institutional factors inhibited management action in the early 1980s. He then describes the reshaping of institutions that allowed American companies to close the quality gap and to achieve sustained quality improvements in the 1990s. Hewlett-Packard serves as an example of a company that made this institutional transition more effectively than most. Cole describes Hewlett-Packard's successful strategies while also pointing out the serious problems that it and other companies face as they attempt to adapt, improve, and go beyond Japanese practices. He also uses Hewlett-Packard, an exemplar of the highly decentralized company, to explore effective strategies for the creation, dissemination, and implementation of knowledge. Unprecedented as a scholarly treatment of the quality movement, Managing Quality Fads provides several important lessons for those interested in management decision making under conditions of uncertainty and organizational transformation in a rapidly changing business environment.On top of this, the U.S. manufacturers had severe competitive problems resulting from an absence of fuel efficient cars and much higher ... In 1997 the gap between the worst- performing Pontiac Firebird and the best-performing Lexus LS 400 (38 defects per 100 ... Jones, and Roos, 1991: 92; MacDuffie and Pil, 1997: 26).

Title:Managing Quality Fads : How American Business Learned to Play the Quality Game
Author:Lorraine Tyson Mitchell II Professor of Leadership and Communication Walter A. Haas School of Business Robert E. Cole Professor of Business Administration and Sociology, University of California Berkeley
Publisher:Oxford University Press, USA - 1999-01-08


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