qManagement Extra is designed to help you put ideas into practice. Each book in the series is full of thought-provoking ideas, examples and theories to help you understand the key management concepts of our time. There are also activities to help you see how the concepts work in practice. The text and activities are organised into bite-sized themes or topics. You may want to review a theme at a time, concentrate on gaining understanding through the text or focus on the activities whilst dipping into the text for reference. The activities are work-based, asking you to consider changing, developing and extending your current practice. Others ask you to reflect on new ideas, check your understanding or assess the application of concepts in different contexts. The activities will give you a valuable opportunity to practise various techniques in a safe environment.q - back cover.strategy should signal to everyone the priority given to customer focus in the corporate plan. An illustration of a ... The CSGa#39;s are thus a form of Quality Circle focused on making customer service processes more effective. The Customer Serviceanbsp;...
|Title||:||Managing Markets and Customers|
|Author||:||Pergamon Flexible Learning|
|Publisher||:||Routledge - 2006|