The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include: the use of figures, tables and boxes to highlight ideas and concepts of central importance a dedicated case study to serve as a focus for discussion and learning, and to marry theory with practice clear learning objectives for each chapter with suggestions for further reading. Providing future and current public managers with the understanding and skills required to manage change and innovation, this groundbreaking text is essential reading for all those studying public management, public administration and public policy.One issue to be teased out in the research discussed below is the differing roles and impacts of service developments (that is, the gradual improvement of, or changes to, existing services to the existing users of an organization) compared to actual innovation. ... The managerial and organization studies literature gives a conceptual clarity to these issues that has been missing from the discussion till now.
|Title||:||Managing Change and Innovation in Public Service Organizations|
|Author||:||Kerry Brown, Stephen P. Osborne|
|Publisher||:||Routledge - 2012-10-02|