Covers the knowledge and understanding required to deliver a quality service to the service user. This title provides the structure and processes required to achieve a positive report from the National Standards Commission.The Essence of Care toolkit If services are to be improved they must be audited and reviewed. NHS organisations are using Essence of Care as a quality improvement tool. This is a toolkit that provides good practice standards in: 1 privacy andanbsp;...
|Title||:||Managing a Quality Service|
|Publisher||:||Heinemann - 2004|