This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing. Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism.... that cultural difference had led to different interpretations of the same conversation: A European executive came over and experienced culture shock. ... Some hotels taught their employees basic English expressions useful for customer service. ... While this Canadian study of managerial communication/ managerial practices furnishes important training lessons for Australian hospitality and tourismanbsp;...
|Title||:||Managerial Competence Within the Hospitality and Tourism Service Industries|
|Publisher||:||Routledge - 2006-09-27|