Management of Service Businesses in Japan

Management of Service Businesses in Japan

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Management of Service Industries in Japan showcases the performance of non-manufacturing industries or service industries in contemporary Japan, specifically on how their performances have improved. The book covers three fields: Part 1: Advanced Service Management in the Service industries (management of convenience store chain Seven-Eleven in Japan, the hotel industry, the sales finance business and auto sales business of Toyota, as well as the application of Toyota production system to life insurance company); Part 2: Advanced Service Management in the Public and Non-Profit Organizations (performance evaluation of local governments in Japan, BSC (balance scorecard) in local government hospitals in Japan, and cost and pricing policy of a telecommunications company); Part 3: General Concepts and Techniques Applied to the Service Management (Japanese-like a€œhospitalitya€ in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information a Communication Technology) applied to BPN (Business Process Network) of service industry).This framework was constructed through cooperation between the dealership and Toyota. These are ... Toyota responded to this changing management environment by conceptualizing and implementing new sales strategies. It made pricinganbsp;...

Title:Management of Service Businesses in Japan
Author:Yasuhiro Monden, Noriyuki Imai, Takami Matsuo
Publisher:World Scientific - 2012-09-01


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