This report examines contracted employment programmes and focuses in particular on the prevention of fraud, the treatment of subcontractors, and ensuring fair treatment of customers. The Committee found that levels of detected fraud in contracted employment programmes are low, but feels that there is no room for complacency; the frauds uncovered to date have highlighted the existence of weaknesses in the system which could be exploited. Processes for the detection of fraud must be rigorous and robust. In addition, the financial penalties for providers who have fraud in their organisation are not severe enough. The report calls for customer rights to be given a much higher priority, and for a universal, monitored, and enforceable customer charter to be introduced. It also calls on the Department to carry out a qCustomer Surveyq of customers of contracted employment programmes to enable standards of customer service to be compared between providers and with Jobcentre Plus. The quality of provision to vulnerable groups, particularly those with disabilities, is another area of concern as providers are having to work with customers with more severe barriers than they had anticipated. The Report examines several examples of potential mistreatment of sub-contractors including allegations of the operation of a cartel, and notes that while it does not know how widespread unfair treatment of subcontractors is, neither does the Department.Service Level Agreements (SLAs), to be finalised upon award of contract (with performance targets; legislative and policy ... and DWP supporting information ( for example, Terms and Conditions, DWP Code of Conduct, JCP Customer Charteranbsp;...
|Title||:||Management and Administration of Contracted Employment Programmes|
|Author||:||Great Britain: Parliament: House of Commons: Work and Pensions Committee|
|Publisher||:||The Stationery Office - 2010-03-18|