Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things.As Stan Davis and Jim Botkin wrote in the September/October 1994 Harvard Business Review, aquot;As recently as 1965, a mechanic who had absorbed 500 pages of repair manuals could fix just about any car on the road. Today that same anbsp;...
|Title||:||Knock Your Socks Off Answers|
|Author||:||Kristin Anderson, Ron Zemke|
|Publisher||:||AMACOM Div American Mgmt Assn - 1995|