For more than seventy years, the teachings and writings of Joseph M. Juran have had a profound impact on the quality of the products we buy and use everyday. His pioneering work in 'quality' is heralded all around the world, and his ideas on total quality management centre upon the role of employees, their involvement and empowerment. This collection gathers together key material to enable students and researchers to explore the impact of Juran's ideas. The set includes a new introduction and an extensive annotated bibliography, making this an invaluable research resource for student and scholar alike. Other titles in the series include W. E. Deming, (0-415-32386-X) 2004, 2 volumes and George Elton Mayo, (0-415-32390-8), 2 volumes. Forthcoming titles include Peter F. Drucker, (0-415-32566-8) 2005, 4 volumes and H. Igor Ansoff, (0-415-32557-9) 2006, 2 volumes.required frequent replacement or repair, so durable products were primarily for the poor (Garvin, 1984). ... For example, although Amana and Maytag appliances were ranked in a mid-1980s survey as having the highest quality, consumersanbsp;...
|Title||:||Joseph M. Juran|
|Author||:||John Cunningham Wood|
|Publisher||:||Psychology Press - 2005|