ITILAr Version 3 At a Glance takes a graphical approach to consolidating the information of ITILAr version 3. ITILAr is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITILAr as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITILAr Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITILAr Version 3 implementation.Purpose. The purpose of this book is a quick reference for ITILAr version 3 documentation before using this book. This book contains ... Each book in the ITILAr v3 series represents a single stage in the lifecycle of an IT service. The first and lastanbsp;...
|Title||:||ITIL Version 3 at a Glance|
|Author||:||John O. Long|
|Publisher||:||Springer Science & Business Media - 2008-07-18|