ITIL For Dummies

ITIL For Dummies

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service level agreement (SLA) creating, 104 customer satisfaction, relationship to , 102a€“103 customera#39;s role, ... See IT service management (ITSM) service metrics, 204 service model, 254 service offerings and agreements (SOA) course, 328anbsp;...

Title:ITIL For Dummies
Author:Peter Farenden
Publisher:John Wiley & Sons - 2012-03-08


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