ITIL® 2011 At a Glance

ITIL® 2011 At a Glance

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'ITILAr 2011 At a Glance' is an important update to the internationally-recognized ITILAr best practices for IT Service Management. 'ITILAr 2011 At a Glance' provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITILAr as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. 'ITILAr 2011 At a Glance' will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITILAr implementation.Each book in the ITILAr 2011 series represents a single stage in the lifecycle of an IT service. ... Strategy and Continual Service Improvement chapters contain the following structure: Brief Description of the Stage Overview Diagram of the Stage anbsp;...

Title:ITIL® 2011 At a Glance
Author:John O. Long
Publisher:Springer Science & Business Media - 2012-07-01


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