ITILAr is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITILAr. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITILAr licensed product.A Guide for ITIL Foundation Exam Candidates Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury ... metrics metrics availability management 112a 113 business relationship management 57 capacity management 107 change management 150 ... management 155a156 in reports 200a201 service asset and configuration management 141a142 service desks 162 service level managementanbsp;...
|Title||:||IT Service Management|
|Author||:||Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury|
|Publisher||:||BCS, The Chartered Institute for IT - 2012-05-08|