improving telephone customer service followed a period of very poor service in the early and mid-1990s, when as many as 49 ... The associate deputy said that congressional stakeholders continue to monitor SSAa#39;s toll-free telephone operations, ... One guide to call center management for practitioners that we reviewed underscored the importance of service-level ... Call Center Management on Fast Forward: Succeeding in Todaya#39;s Dynamic Inbound Environment (Annapolis, MD, anbsp;...
|Title||:||IRS telephone assistance opportunities to improve human capital management : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, U.S. House of Representatives|
|Publisher||:||DIANE Publishing -|