Integrating Service Level Agreements

Integrating Service Level Agreements

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The Service Management Layer Customer Care Order Management Work-Flow Control Technical Support The Network ... Agreement Contract for Internet Protocol Virtual Private Network: Sample 1 Security Services Access Services Serviceanbsp;...

Title:Integrating Service Level Agreements
Author:John K. Lee, Ron Ben-Natan
Publisher:John Wiley & Sons - 2002-10-02


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