Focuses on the topic of Web portals, interactive chats, and call centers needed to support Web services. Viewers will also hear about the lessons learned from one-stop centers, which are driving new facilities designs and defining new job functions for student services professionals. These lessons are also shaping the services delivered via the Web. Finding the appropriate blend of qhigh touchq and qhigh techq has become especially critical, given the importance of Web strategies to most student services models today.Employees receive training manuals with the handouts and materials used in the sessions; however, the training manual is ... We needed to get the FAQs, policies, forms, and a single e-mail contactaall information and services relating to the ... Important news and reminders are posted prominently and one of the first things students see. ... The most frequently used forms in PDF format are linked wherever they are mentioned, in FAQs or information points as well as in a forms library.
|Title||:||Innovation in Student Services|
|Author||:||Darlene Burnett, Diana Oblinger|
|Publisher||:||Society for College & University Planning - 2002-01-01|