Information Technology-enabled Global Customer Service

Information Technology-enabled Global Customer Service

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Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.Chapter XV Nokia Mobile Phonesa#39; Development of Business Logistics and Customer Support Markku Rajaniemi Nokia Mobile Phones, Finland ABSTRACT The key ... Those were also the internal themes of strategic development of logistics.

Title:Information Technology-enabled Global Customer Service
Author:Tapio Reponen
Publisher:IGI Global - 2003


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